PRIVACY POLICY
This Privacy Policy outlines how Pointe Engineering Pty Ltd (“Pointe Engineering”, “we”, “us”, or “our”) manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, store, use, and disclose personal information, and the steps we take to protect it.
At Pointe Engineering, we recognise that privacy is an essential part of the trust our clients, employees, and partners place in us. We are committed to protecting personal information and managing it responsibly and transparently.
1. What Personal Information We Collect
Pointe Engineering collects personal information from employees, contractors, suppliers, job applicants, clients, and members of the public in the course of conducting our operations.
The type of personal information collected depends on your relationship with us and may include:
Full name, address, phone number, and email address
Employment details, qualifications, and emergency contacts
Copies of licences, tickets, or certifications relevant to site access
Banking or payment details for employment or contractor purposes
Project and site-related information required for safety or compliance
Any other information you voluntarily provide to us through correspondence, forms, or applications
We collect only what is necessary for our business operations or as required by law.
2. Why We Collect and Use Personal Information
We collect, use, and store personal information to enable us to conduct our business effectively, comply with legal obligations, and maintain safety and operational integrity. This may include:
Managing employment, payroll, and contractor relationships
Assessing job applications and verifying credentials
Communicating with clients, suppliers, and stakeholders
Delivering our engineering, construction, and geotechnical services
Meeting health, safety, and environmental compliance obligations
Managing risk, responding to incidents, and maintaining operational safety
Responding to enquiries, feedback, or complaints
We will only use or disclose personal information for the purpose it was collected, for related business purposes, or as otherwise permitted or required by law.
3. How We Collect Personal Information
Personal information is primarily collected directly from you—via phone, email, meetings, web forms, or written correspondence.
We may also receive information from third parties such as referees, recruitment agencies, background verification services, or clients where relevant to your role or engagement.
In all cases, Pointe Engineering ensures that information is collected lawfully and with your knowledge or consent.
4. How We Protect and Store Personal Information
We take all reasonable measures to safeguard personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
Restricted access to personal data on a need-to-know basis
Password-protected systems and secure file storage
Physical access controls to offices and sites
Regular review of information management procedures
Confidentiality obligations for all employees and contractors
When personal information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.
5. Disclosure of Personal Information
We may disclose personal information where necessary to carry out our operations, including to:
Subcontractors, suppliers, and professional advisers
Regulatory authorities and government agencies (where required)
Financial institutions, insurers, and legal representatives
Technology service providers who manage data systems on our behalf
All third-party partners are required to comply with strict confidentiality and data protection standards. Pointe Engineering does not sell or rent personal information to any organisation.
6. Access and Correction
We aim to keep personal information accurate, up to date, and complete. You may request access to or correction of your personal information at any time by contacting us in writing.
We may require verification of your identity before providing access.
Requests will be handled promptly and, where possible, within 30 business days. If we are unable to grant access, we will explain why and outline available options.
7. Website and Online Information
When you visit our website, some information—such as your IP address, browser type, and pages visited—may be automatically collected for analytical and performance purposes.
This helps us improve our website’s functionality and user experience.
Our website may contain links to third-party sites; Pointe Engineering is not responsible for their content or privacy practices.
We do not collect sensitive personal data through our website unless it is voluntarily submitted through a contact or enquiry form.
8. Data Breaches
Pointe Engineering complies with the Notifiable Data Breaches Scheme under the Privacy Act.
If an eligible data breach occurs that is likely to result in serious harm, we will promptly notify affected individuals and report the incident to the Office of the Australian Information Commissioner (OAIC).
9. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
After this period, we take steps to securely delete or de-identify information in accordance with our data retention procedures.
10. Making a Privacy Complaint
If you believe Pointe Engineering has breached your privacy or mishandled your personal information, you can lodge a complaint by contacting us in writing.
Please include a summary of your concern and any relevant documentation.
We will investigate the issue and respond within 30 business days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Contact Us
For enquiries about this Privacy Policy or to make a privacy request, please contact:
Pointe Engineering: admin@pointeengineering.com